Kemin respects the privacy of every person who visits our Websites or responds to our interactive advertisements. This Privacy Statement outlines the information Kemin will collect and how we will use that information. This Statement will also tell you how you can verify the accuracy of your personal information submitted to Kemin through our Websites and interactive advertisements and how you can request that we delete or update your personal information.
Safe Harbor Certification
Kemin Industries, Inc. and Kemin Foods LC complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Kemin Industries, Inc. and Kemin Foods LC has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Kemin' s certification, please visit https://www.export.gov/safeharbor
Information You Provide
You do not need to provide any information that identifies you ("personal information") to use this website. In general, you can visit our website without telling us who you are or revealing any personal information. There are a few activities on our sites where the collection of personally identifiable information is necessary. Those activities include things like entering a contest or sweepstakes, making a purchase, or contacting us. When personally identifiable information is collected, you will know because you will have to fill out a form. For most activities, we collect only your name, e-mail address, and zip code. When you make a purchase, we also collect your street and billing addresses, your phone number, and credit card information.
Information Collected from You with Technology
Kemin Websites collect some information about you using technology, so it may not be readily apparent to you that it is being collected. For instance, when you come to our site your IP address is collected so that we know where to send information you are requesting. An IP address is often associated with the place from which you enter the Internet like your ISP (Internet service provider), your company, or your university. This information is not personally identifiable. Kemin Websites use information collected through technology to make our sites more interesting and useful to you.
What We Collect
Kemin's primary goal in collecting personal information from you is to give you a meaningful, enjoyable and customized experience while using our Websites and to allow us to develop new products and services which are relevant to customers like you. Personal information also allows us to provide services and features that most likely meet your needs, and to customize our service to make your online experience smooth and efficient.
Personal information received from you online will be used by Kemin, its subsidiaries, affiliates, joint ventures or partnerships, except as otherwise required by law or as Kemin discloses to you when the information is collected.
1. Personal Information
When you visit Kemin Websites, we will not collect any personal information about you (including but not limited to your name, address, telephone number, e-mail address, and credit card number if you place an order with us) unless you provide it to us voluntarily.
If you opt not to provide us with personal information you can still access our websites; however you may be unable to participate in certain promotions or receive product information offered through Kemin Websites.
2. Aggregate and Statistical Data
Neither our cookies nor web log information collects any personal information. They do not contain personal information such as your name or e-mail address. In some cases we may also collect information about you that you voluntarily submit and which is not personal, such as general statistical information like age, gender, household size, zip/postal code, preferences and interests that we aggregate and use in marketing our products and for other uses regarding customer preferences.
Kemin does not require visitors to our Websites to provide personal information in order to obtain access to any of our sites. Kemin collects personal information (including but not limited to your name, address, telephone number, and e-mail address) from our visitors only on a voluntary basis. You are in control of the personal information you provide to Kemin online. You can:
Ask for a copy of your personal information.
Ask for your personal information to be corrected or updated.
Ask us to remove your personal information from our records
To do this, please contact us Privacy Inquiry. Kemin will use reasonable efforts to fulfill you request.
At some Kemin Websites you can order product samples, enter contests, vote in polls or otherwise express an opinion, subscribe to one of our services such as newsletters, or participate in one of our online forums or communities. These programs require you to submit some information in order to participate. These programs and the types of information required are described in more detail below.
3. Registration/Subscriptions/Product Samples Requests
To fully use our Websites, visitors may need to register using our online registration forms, where visitors will be required to provide us with their personal information. Visitors may also be asked to select a user ID and password. Further, to register for certain services or become a member of certain communities, we may ask visitors to submit their name, e-mail address, home address, and zip/postal code. In addition, we ask for country of residence and age so that we can comply with all applicable privacy regulations.
Kemin may run contests, sweepstakes and other promotions on its Websites. These events which may ask you to provide personal information which is needed in order to administer the contest, sweepstakes or promotions and to notify winners.
5. Questionnaires, Surveys and Profile Data
Kemin may occasionally ask visitors to complete surveys and opinion polls about their interests, needs, and attitudes. Surveys help us provide better services and products that meet customer needs. Participation is completely voluntary and these surveys are optional.
6. Consumer Services and Contact Information
If you provide our consumer service representatives with feedback on your experiences with our products/services or otherwise submit questions to our consumer service representatives or webmasters, you will be asked to supply personal information for our record keeping and follow-up.
7. Employment Information
Personal information you may submit in connection with employment inquiries will be used only for recruitment and future internal consideration. It will be accessible solely by persons responsible for recruitment for Kemin entities. This information will be kept no longer than necessary as required by law.
How We Use Your Information
1. Personal Information
We may use your personal information to contact you. For example, we may send you marketing or promotional materials including e-mails or other information; we may respond to your comments or requests for information; or we may contact you if needed in the course of processing or shipping your order for products or services offered through our websites. We may also enhance or merge personal information with data obtained from third parties for the same purposes.
We may use the information to activate an account for you and to give you (and only you) online access to your account information and Kemin proprietary information in a secured environment. We also we may use the information to respond questions related to services offered on the Kemin Websites. If you have indicated an interest in Kemin or the Kemin Websites, we may use the information to understand your use of the Kemin Websites and to send you materials on certain products and/or services about which you might be interested.
We also use personal information about you to improve our marketing and promotional efforts; to statistically analyze site usage; to improve our content and product offerings; and to customize our sites' content, layout and services. We may also use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new services and promotions. We believe these uses allow us to improve our sites and better tailor it to meet our visitors' needs. Kemin does not collect personal information automatically, but we may combine non-personal information collected automatically (e.g., through cookies) with your previously submitted personal information.
2. Aggregate and Statistical Data
Kemin uses web log information (such as your web browser, operating system, pages visited, etc.) to help us design our Website, to identify popular features, and for other managerial purposes. However, web logs may be used if necessary to help identify any person attempting to break into or damage our website. We may share web log information with law enforcement agencies if we believe that we have evidence of a violation of computer security or related laws.
We also may share your personal information with unaffiliated third parties in limited instances. For example, we may share your personal information with those third parties with which we enter into joint ventures. We also may share your personal information as is necessary to process or collect payments, or to service accounts. In addition, we may hire third-party technology providers to host the Kemin Websites to store your personal information. Also, personal information may be disclosed to unaffiliated third parties in the unlikely event of a sale or liquidation of substantially all of the assets of Kemin.
Data Sharing and Transfer
1. How We May Share Information
We will not share, trade or sell personal information of our visitors for use by any business, other than a Kemin company without your consent or as otherwise provided herein. However, aggregated and statistical data from our visitors may be shared with our affiliated companies, subsidiaries or partners. For example, we may let a partner know that approximately "20,000 people visited a web page regarding a specific promotion."
Occasionally, we may share personal information from you (such as name, mailing addresses and e-mail addresses) with vendors, contractors or partners of Kemin in connection with services that these individuals or entities perform for or with Kemin. These vendors, contractors or partners are restricted from using this data in any way other than to provide services for Kemin and they may not share or resell this data. The services they provide for Kemin include mailing product samples, or contacting the winners of Kemin contests.
Finally, we may be required to disclose personal information by law or legal process, to protect and defend the rights or property of Kemin or to protect the personal safety of Kemin Website users and customers. We reserve the right to contact appropriate authorities when activities that are illegal or violate our policies are taking place on an Kemin Websites.
2. Data Transfers
Your personal information will generally be stored in our Kemin databases, which are located in various geography's, including the United States and the European Union.
Kemin Industries complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Kemin Industries has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Kemin Industries' certification, please visit https://www.export.gov/safeharbor
Personal information submitted online during an employment application process will be stored in a database located in Belgium for European Middle Eastern and African applicants, in the United States for US, Canadian, Mexican, Central American and South American applicants, in India for Indian applicants, and in Singapore for applicants from the Pacific Rim. Kemin may also store data in intermediary servers in India, Europe, Asia, South America and North America.
How We Protect Personal Information
Kemin takes reasonable measures to protect your personal information from unauthorized access through the use of network firewalls, physical security, and use and access policies for employees. We safeguard customer information from unauthorized access by limiting the number of employees permitted to access such information, and by having in place processes for disciplinary action where appropriate.
When you view one of our websites or interactive advertisements, we may collect some non personal information about you. The collection of this non-personal information is done through the "cookie" technology. Neither our cookies nor web log information collects any personal information.
When you view one of our websites, we may store some information on your computer. This information will be in the form of a small text file, also called a "cookie". Cookies help us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences. Most browsers can be configured not to accept cookies or to indicate when a cookie is being sent.
Kemin believes that it's especially important to protect children's privacy online and encourages parents and guardians to spend time online with their children to participate and monitor their Internet activity. Kemin respects all applicable national and international children's privacy regulations.
Kemin does not knowingly collect personal information or other identifying data from children under the age of 13. If a child whom we know to be under 13 has provided us with personal information, a parent or guardian of that child may contact us at the e-mail address or address listed at the bottom of this Privacy Statement if they would like this information deleted from our records. We will use reasonable efforts to delete the child's information from our databases. We do not filter advertisements or other content that children may view through our sites, and they could receive content and materials from the Internet and/or advertising that are inappropriate for children.
If you would like to contact us about your or your child's personal information, or to find out how you can have your child's personal information removed from our database, please see the Access To Your Information and Complaints section later in this document.
Data Security and Responsibility
Kemin is committed to keeping the data you provide us secure and will take reasonable precautions to protect your personal information from loss, misuse or alteration. Vendors, contractors, or partners of Kemin who have access to your personal information in connection with providing services for Kemin are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Kemin. We use secure connections on our Websites to protect credit card information during its transmission.
Accessing or Deleting Your Personal information
If you would like to access your personal information, please send an e-mail to Privacy Inquiry. We will use reasonable efforts to supply you with this information and to correct any factual inaccuracies that you identify.
Terms, Changes and Questions
If you have any questions or comments about this policy or our use of personal information, you may send an e-mail to Privacy Inquiry. We will use reasonable efforts to promptly investigate any complaint you may have regarding our use of personal information.