Service to Customers - Kemin Industries

Kemin acts in partnership with our customers to fulfill their needs and expectations while achieving mutually profitable results.

Through our rigorous raw material risk assessments and quality management systems, we deliver safe, high quality products to customers across Europe and around the globe. Beyond serving as a responsible ingredient manufacturer, we provide tailored customer lab services, product application support and technical expertise to help customers maximize the value of Kemin ingredients in their products.

Serving as a Responsible Ingredient Manufacturer 

Commitment to Quality Video


We go to great lengths to ensure the safety and quality of our products. We are dedicated to being a responsible ingredient manufacturer across our ingredient supply chain, from raw material to finished ingredient.

Because we are committed to the highest standards of raw material testing, above and beyond any required compliance or regulatory standard, we’ve made a multimillion dollar investment in our own independent testing laboratory.

We have established quality control protocols for all analyses and conduct internal audits of our facilities and systems on a frequent basis as a part of our commitment to continuous improvement.

European Manufacturing Facilities

To produce more than 500 specialty ingredients, we maintain top-of-the line manufacturing facilities worldwide, each operating under Good Manufacturing Practices (GMPs). Our European manufacturing facilities and certifications include:

  • ISO 9001:2015 and Feed Chain Alliance certified manufacturing facility in Herentals, Belgium.
  • ISO 9001:2015, International Safe Feed/Safe Food (FAMI-QS) and GMP+ Feed Safety Assurance certified manufacturing facility in Cavriago, Italy.
  • ISO 9001:2008 and GMP+ Feed Safety Assurance certified manufacturing facility in Veronella, Italy.

Serving Customers in European Feed, Food and Health-Related Industries

Tailored Product Application Support

Our Product Application Department (PAD) provides unique application technology, expertise and services to help customers maximize the value of Kemin ingredients.

Understanding that every production facility is different and every customer has different goals, our engineers and technical experts work closely with customers to develop tailor-made application solutions and monitor processes.

Kemin provides product application services We often run pilot trials with mobile units to ensure the application works well for customers before designing and installing a full application system. Once an application system has been installed, the PAD team continues to support customers with system servicing and maintenance.

Kemin has developed online technology that allows customers to automate liquid application of Kemin products. Our liquid application systems can help lower the cost of application, improve technical efficacy and reduce variability or application errors.

Our team of experts also host workshops and trainings to share application best practices and insights with customers.

Ingredient Supplier with Customer Lab Services

To ensure the success of our customers and ultimately the success of our products, our Customer Lab Services (CLS) team offers tailored analytical, shelf life, sensory, chemistry and microbiology testing services. Our CLS team also helps customers identify the most efficient application rate and application point to ensure customers are receiving the maximum value from our products.

Our industry-leading throughput and turnaround times, as well as our validated equipment and methods, allow Kemin to help customers meet their business goals.

The Kemin Vision

At Kemin, change is a way of life, a core value of our company. That’s especially important today as the scale and pace of change throughout the world is accelerating exponentially.

Global population is estimated to reach 9 billion people by 2050. This expanded global population will consume 2/3 more animal protein than it does today, which is being driven by income growth around the world.

These changes, and many others, will mark incredible change in what you – our customers, partners, and stakeholders – need as we work together to help improve the daily lives of people around the globe.

Read More About Kemin